Service improvements

Nottinghamshire County Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Nottinghamshire County Council (24 021 176)

Category: Environment and regulation Date: 11-Aug-2025

Summary

Mrs X complained the Council did not properly decide whether to prosecute a trader she complained about. We found the Council was at fault as it did not keep records showing how it decided not to prosecute the trader. To remedy the injustice caused the Council agreed to apologise to Mrs X and ensure it keeps records of its decision making in future.

Service improvements

Send a reminder to Trading Standards officers that they should record the reasons for not prosecuting in the investigation documents, so there is evidence of Trading Standards decision making.

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