Service improvements

Nottinghamshire County Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 3 of 3 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Nottinghamshire County Council as a CSV file.

  • Nottinghamshire County Council (24 021 977)

    Category: Education Date: 28-Nov-2025

    Summary

    The Council delayed arranging alternative education when a pupil was too anxious to return to school and delayed securing special educational provision in an Education, Health and Care (EHC) Plan. The Council has agreed to apologise, reimburse tuition costs, make a symbolic financial payment and make service improvements.

    Service improvements

    The Council will ensure that it responds to parent requests for evidence in an EHC needs assessment in writing setting out whether the request has been agreed and if not, why the Council does not consider the request to be reasonable.

  • Nottinghamshire County Council (24 020 005)

    Category: Education Date: 23-Sep-2025

    Summary

    We found fault on Miss Y’s complaint about the Council failing to provide her son with a suitably qualified and trained tutor, experienced in working with young people with autism and anxiety. It failed to show it considered whether the tutor was appropriately trained. Nor did it show steps it took to find an alternative tutor when alerted to the tutor’s shortcomings. The Council agreed to send her an apology for the failings found and remind relevant officers of the need to check whether tutors meet specified criteria and to consider whether it, or the provider, could act to resolve the problem. It would also remind officers of the need to promptly look for an alternative tutor where criteria are not met. There was no fault on Miss Y’s complaint about it failing to reimburse her when she paid the second tutor’s shortfall in wages when changing employer. This was a contractual matter for the tutor and employer.

    Service improvements

    The Council agreed to remind relevant officers of the need to check and explore whether teachers and teaching assistants referred to in Education Health and Care plans meet any specified criteria set out.The Council agreed to remind relevant officers of the need to consider whether, in cases where teachers and teaching assistants referred to in Education Health and Care plans do not meet specified criteria set out, the provider, or the tutor themselves could take appropriate action to resolve the problem.The Council agreed to remind relevant officers of the need to promptly consider looking for an alternative tutor where teachers and teaching assistants referred to in Education Health and Care plans do not meet any specified criteria set out.

  • Nottinghamshire County Council (24 016 102)

    Category: Education Date: 21-May-2025

    Summary

    Mr X complained that the Council failed to ensure his child (Y) received the specialist provision set out in their Education Health and Care (EHC) Plan. The Council failed to ensure Occupational Therapy (OT) was in place from September 2024 to date. This caused Mr X distress, frustration and uncertainty and meant Y’s needs went unmet for longer than necessary. The Council has agreed to make a payment to recognise this.

    Service improvements

    The Council was at fault for failing to ensure a child received the specialist provision set out in their Education Health and Care Plan following a SEND (Special Education Needs and Disabilities) tribunal hearing in July 2024. The Council has agreed to provide a copy of the tribunal triage process the Council has implemented to ensure that actions following an appeal are completed.

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