Service improvements

Nottinghamshire County Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Nottinghamshire County Council as a CSV file.

  • Nottinghamshire County Council (24 010 774)

    Category: Children's care services Date: 27-May-2025

    Summary

    Mr B complained the Council delayed in assessing his family’s need for an extra bedroom for their disabled child. He also complained the assessment did not result in it supporting an application for a Disabled Facilities Grant (DFG) to create an extra bedroom. We upheld the complaint, finding the Council at fault for delay and not sufficiently considering the impact of its proposal that Mr B should use a reception room as a bedroom instead. This caused injustice to Mr B as distress. We also found fault with a procedure the Council currently has in place with Mr B’s local housing authority (a Borough Council) to consider potential DFG applications. The Council accepted these findings and at the end of this statement, we set out the actions it has agreed to improve its service and remedy the injustice caused to Mr B.

    Service improvements

    The Council agreed that it would share this decision statement with officers responsible for administering Disabled Facilities Grants in local housing authorities (District and Borough Councils) across the county. It would also share with those authorities a policy it would devise to ensure better information sharing. We were concerned to ensure housing authorities knew about occupational therapy (OT) assessments that decided a DFG was not necessary or appropriate . This was because such decisions were taken on behalf of those housing authorities. Also, to ensure that those authorities knew of the significant delays affecting the County OT service and that unsuccessful applicants knew of their right to complain to the housing authority, as well as (or instead of) the County in such cases.The Council also agreed that it would bring this decision statement to the attention of the relevant committee of elected Members with oversight of its OT service. In doing so, officers agreed to brief Members on Government guidance setting out the desired timescales for completing DFG applications, which presently cannot be met because of delays in OT assessments. The Council agreed it would put forward proposals to Members for how it could reduce those delays to meet Government expectations or as close as reasonably practicable.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings