• Review its procedure to ensure that any phone calls about financial assessments, contributions and personal budgets are confirmed in writing.

The Council will review its process for Education Health and Care assessments and plans to ensure there is a consistent point of contact for families of children with special educational needs and reduce delays in consulting with schools.The Council will review its processes to ensure it monitors annual reviews for children and young people with Education Health and Care plans, and follows up with schools where it has not received annual review records on time.The Council will review its processes to ensure it checks the provision in new and amended Education Health and Care plans is being delivered, and that it checks plans for reintegrating children into schools have been successful, providing further advice and support if needed.The Council will review its processes to ensure it responds to complaints in line with the timescales in its complaints policy.

The Trust will review its pressure area management to ensure that patients are being repositioned as requiredThe Council and Trust will review processes to ensure a robust procedure is in place to ensure a person's needs are regularly reviewed throughout their admission and care planning is updated as needed.The Council and the Trust will review processes to ensure a person's care needs and options are fully discussed with the person and their family/carer prior to dischargeThe Council and the Trust will review processes to ensure staff are aware of the need to involve family members/carers in the discharge process, including properly considering their views and any arising carer needs