Nottinghamshire County Council (25 003 555)

Category: Adult care services Date: 28-May-2026

Summary

Ms X complained about the standard of care Mr Y received during a period of respite care. The Council was at fault because the care provider failed to carry out some of Mr Y’s care in line with the pre-admission agreement, failed to notify the family about its decision-making, failed to keep records of its decision-making, failed to clarify the position on Mr Y’s medication administration, failed to tell the family about redness to Mr Y’s skin, and failed to seek out of hours medical help. This caused Mr Y’s family uncertainty, frustration and distress which the Council agreed to provide a financial remedy for.

Service improvements

Nottinghamshire County Council (24 017 207)

Category: Adult care services Date: 13-Apr-2026

Summary

There was fault in some actions of the commissioned care provider which caused injustice. There was also some fault in the Council’s record-keeping for which it has apologised, but which legitimately caused Ms A anxiety and it agrees to go further to recognise that. There is no substantive evidence the Council failed to investigate Ms A’s safeguarding concerns, although it gave less weight to them than she wished.

Service improvements