Nottinghamshire County Council (24 010 840)

Statement Upheld Assessment and care plan 15-May-2025

Summary: Mrs X complained about the Council’s role in supporting her late mother Mrs Y to move from a care home to live with her in another council’s area. The Council was at fault for poor communication and delay. The Council has agreed to apologise and make a payment to Mrs X to acknowledge the frustration and distress she was caused and pay some of the care fees for the extra weeks Mrs Y remained in the care home due to the Council’s delays and poor communication.

Nottinghamshire County Council (24 016 102)

Statement Upheld Special educational needs 21-May-2025

Summary: Mr X complained that the Council failed to ensure his child (Y) received the specialist provision set out in their Education Health and Care (EHC) Plan. The Council failed to ensure Occupational Therapy (OT) was in place from September 2024 to date. This caused Mr X distress, frustration and uncertainty and meant Y’s needs went unmet for longer than necessary. The Council has agreed to make a payment to recognise this.

Nottinghamshire County Council (24 010 774)

Statement Upheld Disabled children 27-May-2025

Summary: Mr B complained the Council delayed in assessing his family’s need for an extra bedroom for their disabled child. He also complained the assessment did not result in it supporting an application for a Disabled Facilities Grant (DFG) to create an extra bedroom. We upheld the complaint, finding the Council at fault for delay and not sufficiently considering the impact of its proposal that Mr B should use a reception room as a bedroom instead. This caused injustice to Mr B as distress. We also found fault with a procedure the Council currently has in place with Mr B’s local housing authority (a Borough Council) to consider potential DFG applications. The Council accepted these findings and at the end of this statement, we set out the actions it has agreed to improve its service and remedy the injustice caused to Mr B.

Nottinghamshire County Council (24 012 833)

Statement Upheld Safeguarding 26-Jun-2025

Summary: Mrs X complained the Council failed to properly investigate her concerns about the Council commissioned care delivered to her mother in-law, Mrs Y. There was some fault with the care however, the Care Provider took appropriate action to prevent a recurrence of fault. There was no fault with how the Council responded to Mrs X’s concerns.

Nottinghamshire County Council (24 021 176)

Statement Upheld Trading standards 11-Aug-2025

Summary: Mrs X complained the Council did not properly decide whether to prosecute a trader she complained about. We found the Council was at fault as it did not keep records showing how it decided not to prosecute the trader. To remedy the injustice caused the Council agreed to apologise to Mrs X and ensure it keeps records of its decision making in future.

Nottinghamshire County Council (24 020 005)

Statement Upheld Special educational needs 23-Sep-2025

Summary: We found fault on Miss Y’s complaint about the Council failing to provide her son with a suitably qualified and trained tutor, experienced in working with young people with autism and anxiety. It failed to show it considered whether the tutor was appropriately trained. Nor did it show steps it took to find an alternative tutor when alerted to the tutor’s shortcomings. The Council agreed to send her an apology for the failings found and remind relevant officers of the need to check whether tutors meet specified criteria and to consider whether it, or the provider, could act to resolve the problem. It would also remind officers of the need to promptly look for an alternative tutor where criteria are not met. There was no fault on Miss Y’s complaint about it failing to reimburse her when she paid the second tutor’s shortfall in wages when changing employer. This was a contractual matter for the tutor and employer.

Nottinghamshire County Council (24 021 386)

Statement Upheld Safeguarding 09-Oct-2025

Summary: There was fault in the care provided to Mrs D, particularly in relation to falls prevention, record keeping and keeping Mrs D safe from other residents. This has caused an injustice and the Council has agreed to apologise, reduce the invoice and carry out a service improvement.

Nottinghamshire County Council (25 000 184)

Statement Upheld Assessment and care plan 25-Nov-2025

Summary: The Council failed to carry out a new mental capacity assessment when it changed its view on Mr Y’s capacity to decide on his care needs. This delayed Mr Y’s planned move to residential care causing Mr Y’s daughter, Miss X, distress and uncertainty. The Council has agreed to apologise and review its processes.

Nottinghamshire County Council (24 021 977)

Statement Upheld Special educational needs 28-Nov-2025

Summary: The Council delayed arranging alternative education when a pupil was too anxious to return to school and delayed securing special educational provision in an Education, Health and Care (EHC) Plan. The Council has agreed to apologise, reimburse tuition costs, make a symbolic financial payment and make service improvements.

Nottinghamshire County Council (25 004 300)

Statement Upheld Special educational needs 12-Jan-2026

Summary: We upheld a complaint that the Council delayed in issuing Mrs C’s daughter with an updated Education, Health and Care Plan. We also found delay in the Council identifying suitable education provision for her daughter. Mrs C suffered an injustice because of the resulting distress and her daughter suffered an injustice because of the loss of education provision. The Council accepted these findings and at the end of this statement we set out what action it agreed to take to remedy that injustice.