Nottinghamshire County Council (23 011 088)

Statement Upheld Residential care 24-Apr-2024

Summary: A care home, acting on behalf of the Council, failed to properly communicate with Mrs X during an investigation into an alleged assault on her husband during his respite stay. The care home also delayed informing Mrs X of the outcome of the investigation. There is no evidence to support the allegation Mr X was abused, or that he received poor care.

Nottinghamshire County Council (23 015 872)

Statement Upheld Traffic management 19-May-2024

Summary: The Council did not consider Mr B’s request to extend double yellow lines outside his premises, in accordance with its policy. It also failed to consider the policy when Mr B complained to the Council about this. The Council’s failings have left Mr B uncertain that it has properly assessed his request, and put him to additional time and trouble pursuing matters. The Council has agreed a means to remedy the complaint.

Nottinghamshire County Council (23 012 571)

Statement Upheld Other 29-May-2024

Summary: Mrs X complained the Council stopped giving her child, Q, free school meals in May 2022. The Council was at fault for stopping the meals. It was also at fault for giving Mrs X confusing information about Q’s eligibility for free school meals. This caused Mrs X avoidable frustration and distress and meant she had to pay for Q’s meals while on an already low income. The Council will apologise and make a payment to Mrs X. It should also issue staff reminders and update its website on free school meals.

Nottinghamshire County Council (23 013 989)

Statement Upheld Child protection 24-Jun-2024

Summary: Mr X complained the Council refused to properly consider his complaint about how it handled a referral relating to the welfare of his children. The Council was at fault for not considering Mr X’s complaint through the children’s statutory complaints procedure. The Council has agreed to apologise and make a payment to Mr X for the frustration this caused and consider his complaint further.

Nottinghamshire County Council (23 016 194)

Statement Upheld Special educational needs 27-Jun-2024

Summary: the Council failed to put in place suitable education for Mrs B’s daughter when she could not attend school, failed to put in place all the provision in her education, health and care plan and failed to respond to Mrs B’s communications. An apology, payment to Mrs B and reminder to officers is satisfactory remedy.

Nottinghamshire County Council (24 002 694)

Statement Upheld Alternative provision 17-Jul-2024

Summary: We will not investigate this complaint the Council has failed to provide a fulltime education to the complainant’s child. The Council has agreed to resolve the complaint by making an appropriate financial remedy. It would not be proportionate to investigate further.

Nottinghamshire County Council (23 018 143)

Statement Upheld Special educational needs 28-Jul-2024

Summary: There was delay in updating an Education, Health and Care Plan in time for a transition from school to college; a failure to specify and quantify provision in the Plan; a failure to check special educational provision was in place; and a failure to complete agreed complaint actions. This caused unnecessary distress and let to a young adult missing out on education support at a crucial stage of their transition to adult life. The Council will apologise, work with the family to resolve the problems with the Plan, make a financial payment and carry out service improvements.

Nottinghamshire County Council (23 016 907)

Statement Upheld Special educational needs 31-Jul-2024

Summary: Ms X complained about delays in issuing an Education, Health and Care Plan. This was due to a shortage of educational psychologists. This is fault. The Council has agreed to make a payment to Ms X to recognise the injustice.

Nottinghamshire County Council (23 005 588)

Statement Upheld Other 25-Sep-2024

Summary: Ms X complained the Council has not implemented the recommendations made as a conclusion to its statutory complaints process. We consider there is some fault with the Council’s actions but have not recommended any remedy.

Nottinghamshire County Council (24 008 308)

Statement Upheld Special educational needs 28-Oct-2024

Summary: We will not investigate Mrs X’s complaints about the Council's handling of her daughter’s special educational needs between 2019 and August 2023 because the complaints are late and I have seen no good reasons to exercise our discretion to investigate them. We will not investigate Mrs X’s concerns about the Council’s more recent actions because the Council has offered Mrs X £300 and we consider this a suitable remedy for Mrs X’s injustice.