Service improvements

Norwich City Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Norwich City Council as a CSV file.

  • Norwich City Council (20 003 055)

    Category: Environment and regulation Date: 16-Nov-2021

    Summary

    Mr W complains the Council has failed to investigate his noise complaint about a local bar. He also says the Council started a review of the bar’s licence conditions without consulting him and other local residents. We found the Council failed to investigate the existence of a statutory nuisance in the early stages of his complaint. It also failed to respond to Mr W’s concerns and maintain contact with him. This caused Mr W an injustice and so we have recommended a remedy. As to the licence review, the Council was at fault for failing to update its policy on advertising consultations. However, this did not cause Mr W an injustice since the consultation was still advertised in a manner consistent with the law.

    Service improvements

    A senior officer of the Council will review the complainant's case. The review should focus on the Council’s customer service responsiveness,as well as investigating noise complaints in a timely manner. The Council will identifyservice improvements to be implemented for the benefit of service users in the future.

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