Norwich City Council (23 017 470)

Category: Environment and regulation Date: 05-Aug-2024

Summary

Miss X complained the Council has repeatedly not completed her assisted bin collections. She said her bins were regularly not emptied, causing her distress. There was fault in the way the Council did not ensure Miss X received her assisted collection. There was also fault because the Council did not ensure a suitable solution to the issues and it did not consider all factors in this case. This fault distressed Miss X. The fault also meant the contractor did not collect or return the bins in accordance with the assisted collection agreement. The Council has agreed to apologise and collect all the accumulated waste from Miss X’s property. The Council will also reinstate the assisted collections, review the assisted collection agreement and bin storage locations, make a financial payment, monitor collections and remind staff of the Council’s duties and responsibilities.

Service improvements