The Council agreed to issue guidance to relevant staff reminding them all required evidence should be provided in relation to Ombudsman cases in response to our enquiries.The Council agreed to issue a briefing to all staff and contractors about identifying possible fraud cases and what action should be taken if there is a suspected fraud, especially in cases where customers contact it to alert it to cancelled direct debits or receipt of final bills where information claiming the ending of residency has been received.The Council agreed to issue a reminder to all revenues staff and contractors of the need to reinstate direct debit instructions quickly where accounts have been closed incorrectly to avoid arrears accumulating.