Case Ref: 23 017 470 Category: Environment and regulation Sub Category: Refuse and recycling

• •Remind relevant staff of the Council’s duties under the Equality Act 2010.

Case Ref: 22 012 246 Category: Benefits and tax Sub Category: Council tax

• The Council agreed to issue guidance to relevant staff reminding them all required evidence should be provided in relation to Ombudsman cases in response to our enquiries.
• The Council agreed to issue a briefing to all staff and contractors about identifying possible fraud cases and what action should be taken if there is a suspected fraud, especially in cases where customers contact it to alert it to cancelled direct debits or receipt of final bills where information claiming the ending of residency has been received.
• The Council agreed to issue a reminder to all revenues staff and contractors of the need to reinstate direct debit instructions quickly where accounts have been closed incorrectly to avoid arrears accumulating.

Case Ref: 21 003 729 Category: Housing Sub Category: Allocations

• The Council will review its policy on deliberate worsening of circumstances in housing application cases and decide if there is a time limit on any penalties.

Case Ref: 21 000 568 Category: Housing Sub Category: Allocations

• The Council will send a briefing note to staff in the Home Options team to remind them to identify and pass on any requests for homelessness assistance made in correspondence about Home Options applications.

Case Ref: 20 003 055 Category: Environment and regulation Sub Category: Noise

• A senior officer of the Council will review the complainant's case. The review should focus on the Council’s customer service responsiveness,as well as investigating noise complaints in a timely manner. The Council will identifyservice improvements to be implemented for the benefit of service users in the future.