There are 4 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Norwich City Council (24 007 080)
Statement Upheld Disabled facilities grants 08-Apr-2025
Summary: Mrs X complained that the Council has not dealt with her Disabled Facilities Grant properly. The Council is at fault because it did not communicate effectively and was not clear about the services it would provide. The Council has said it will make improvements to its service. Mrs X suffered uncertainty. The Council should apologise and pay Mrs X £100.
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Norwich City Council (24 019 272)
Statement Upheld Homelessness 05-Dec-2025
Summary: Mr X complained the Council failed to provide him with interim accommodation when he became homeless. We found the Council at fault for this, causing Mr X significant injustice as he had to sleep rough. We are satisfied the Council has taken appropriate and positive steps towards improvements in this area. The Council has agreed to apologise to Mr X and make a symbolic payment to acknowledge his injustice.
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Norwich City Council (25 005 312)
Statement Upheld Council tax 12-Feb-2026
Summary: Mr B complained about the actions of the Council in respect of pursuing recovery action for duplicate council tax debts over a prolonged period of time due to errors by the Valuation Office in the registration of the property. We have found some fault in the actions of the Council which caused Mr B distress and frustration. The Council has agreed to apologise to Mr B and make a symbolic payment to him.
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Norwich City Council (24 018 523)
Report Upheld Homelessness 24-Feb-2026
Summary: The Council failed to consider whether to provide Mr X with interim accommodation when it should have and delayed making decisions about his case. When it did address whether to provide Mr X with interim accommodation, it did not properly consider all the information he had provided. As a result, Mr X, who has a physical disability, stayed in his property until he was evicted by bailiffs and then slept for several nights on the concrete floor of a garage. Mr X has been caused significant, avoidable distress because of the Council’s actions. However, there was no fault in how the Council applied its allocations policy to Mr X.