Norwich City Council (23 017 613)

Statement Upheld Parking and other penalties 28-May-2024

Summary: We will not investigate Mr X’s complaint about the Council stalling on refunding him the cost of parking permits which were not required. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X and others similarly affected.

Norwich City Council (23 017 470)

Statement Upheld Refuse and recycling 05-Aug-2024

Summary: Miss X complained the Council has repeatedly not completed her assisted bin collections. She said her bins were regularly not emptied, causing her distress. There was fault in the way the Council did not ensure Miss X received her assisted collection. There was also fault because the Council did not ensure a suitable solution to the issues and it did not consider all factors in this case. This fault distressed Miss X. The fault also meant the contractor did not collect or return the bins in accordance with the assisted collection agreement. The Council has agreed to apologise and collect all the accumulated waste from Miss X’s property. The Council will also reinstate the assisted collections, review the assisted collection agreement and bin storage locations, make a financial payment, monitor collections and remind staff of the Council’s duties and responsibilities.