Service improvements

Northumberland County Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Northumberland County Council as a CSV file.

  • Northumberland County Council (20 010 205)

    Category: Planning Date: 10-Aug-2021

    Summary

    Mr X complained there were faults in the Council’s consideration of a reserved matters planning application. He said the approved development will increase flood risk to his home, has reduced its value and the process caused him and his wife considerable stress. There was fault by the Council but it did not cause significant injustice to Mr X.

    Service improvements

    The Council will correct the unclear wording in the constitution.

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