Service improvements

Northumberland County Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Northumberland County Council as a CSV file.

  • Northumberland County Council (24 000 673)

    Category: Housing Date: 03-Sep-2024

    Summary

    Mr X, who is street homeless, complained that he missed out on an offer of housing when the Council amended his email address on its computer system. To remedy the injustice caused the Council agreed to apologise to Mr X and make a payment to acknowledge the distress he experienced.

    Service improvements

    The Council will provide us with an explanation about how it will ensure the same fault does not happen again

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