Service improvements

Northumberland County Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Northumberland County Council as a CSV file.

  • Northumberland County Council (22 015 896)

    Category: Environment and regulation Date: 08-Nov-2023

    Summary

    Ms X complained that the Council has failed to take adequate action to address noise and antisocial behaviour by her neighbours. We found the Council properly investigated the issues. However, it was at fault in failing to properly consider one of her requests for a multi-agency antisocial behaviour case review. In recognition of the injustice caused, the Council has agreed to apologise to Ms X and make a payment to her.

    Service improvements

    The Council will remind relevant staff about the correct threshold for the antisocial behaviour case review procedure.

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