Service improvements

Northumberland County Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Northumberland County Council as a CSV file.

Northumberland County Council (23 008 776)

Category: Education Date: 12-Mar-2024

Summary

Mr X complained about poor communication, delays, and a lack of transparency within the Council’s SEN team regarding his son’s EHC plan and arrangements for a school place. The delay in the EHC Plan process and failings in the Council’s communication with Mr X is fault. This fault has caused Mr X an injustice.

Service improvements

The Council has agreed to remind relevant staff of the need for clear and comprehensive communication with parents regarding EHC Plan processes, including the role of the SEND Commissioning Panel, and any decisions.

Cookie name	Description	Action
ASPSESSIONID	This helps the site to function smoothly during your visit. For example, remembering your display settings and online complaint form preferences.
CookieNotice.Analytics	Used to remember your choice for analytical cookies.
TH_TOOLBAR_SETTINGS	Stores an object containing user specific settings for the Browsealoud toolbar such as dialog positions and button states. No personally identifiable data is stored.
API_SETTINGS	Stores an object containing user specific API settings for the Browsealoud toolbar such as voice and language selection, user preferences set in the toolbar settings panel and selected styles for word highlighting. No personally identifiable data is stored.
audioalert	Stores a value ‘audioalert = true’ after the first Browsealoud audio alert.
__utma	Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
__utmt	Used to throttle request rate.	BrowseAloud v.3 documentation Privacy policy
__utmb	Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
__utmc	Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the__utmbcookie to determine whether the user was in a new session/visit.	BrowseAloud v.3 documentation Privacy policy
__utmz	Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
_ga	Used to distinguish users. The ID is used only to identify the session for the statistics and is completely anonymous.	BrowseAloud v.3 documentation Privacy policy
_gat_UA-4669579-11	Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.	BrowseAloud v.3 documentation Privacy policy
_gid	Used to distinguish users.	BrowseAloud v.3 documentation Privacy policy

Company	Description	Action
Google Inc = _ga	Google Analytics tracking cookie. Helps us to know how many people visit our site by tracking if you've visited before.	Terms and conditions Privacy policy
Google Inc = _gid	Google Analytics tracking cookie. Helps us to know how many people visit our site by tracking if you've visited before.	Terms and conditions Privacy policy
Google Inc = _gat	Google Analytics tracking cookie. Used to manage the rate at which page view requests are made.	Terms and conditions Privacy policy

Review your privacy settings