Service improvements

Northumberland County Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Northumberland County Council (21 004 239)

Category: Education Date: 21-Mar-2022

Summary

Miss X complained the Council failed to regularly review her son, Y’s, Education, Health and Care Plan (EHCP), resulting in loss of support. We find the Council failed to ensure Y’s EHCP was reviewed when it should have been. We recommend the Council apologise, make payment for time, trouble, and uncertainty, and remedy any similar fault affecting others.

Service improvements

The Council will put in place new procedures to ensure proper oversight of its Education, Health and Care Plan review process.The Council has agreed to check the correct Education, Health and Care Plan review process has been followed over the previous 12 months for other children at the school in question.

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