Service improvements

Northumberland County Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Northumberland County Council as a CSV file.

  • Northumberland County Council (24 004 200)

    Category: Children's care services Date: 25-Mar-2025

    Summary

    Mrs Y complained about some of her experiences as a foster carer. The Council upheld and partially upheld some of her complaints. We have investigated the areas of complaint which the Council did not uphold. We have also considered whether the remedies already offered by the Council are proportionate. The Council has agreed to make a further payment of £750 to Mrs Y in recognition of the uncertainty and distress cause by the fault. The Council will also provide evidence of some of the service improvements already agreed.

    Service improvements

    The Council will provide evidence of the action taken for any outstanding points from its action plan relating to service improvements in the fostering service. If the service improvements are ongoing, the Council should provide an anticipated timescale for completion.

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