Northumberland County Council (21 015 998)

Category: Children's care services Date: 24-Aug-2022

Summary

Miss X complained about the way the Council handled the child protection process for her child, S, about delays in the statutory children’s complaints procedure and about the Council’s refusal to accept one element of the stage 3 panel’s findings. The Council was at fault for not actively engaging with Miss X’s domestic abuse support worker and for delays in the complaints process. It should apologise and pay Miss X a further £150, making a total payment of £250, to remedy the frustration and distress caused.

Service improvements

Northumberland County Council (21 009 137)

Category: Children's care services Date: 02-Aug-2022

Summary

Mrs X complains the Council failed to provider adequate support to her daughter during the transition to new services, which meant she did not receive support. Mrs X also complained about how the Council communicated about the timeframe for the transition. The Ombudsman intends to find fault with the Council for how it managed the transition to the new provider. The Ombudsman does not intend to find fault with the Council for how decided the timeline for the transition. The Ombudsman recommends a financial remedy and service improvements.

Service improvements