Service improvements

Northumberland County Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Northumberland County Council as a CSV file.

  • Northumberland County Council (21 011 766)

    Category: Adult care services Date: 21-Jun-2022

    Summary

    The Council was at fault for ending its support of Mr X without warning and without considering referring him to an advocate. The Council has agreed to apologise to Mr X, pay him £500 and take action to improve its service.

    Service improvements

    The Council has agreed to produce a procedure or guidance for relevant staff on addressing unacceptable behaviour from service users. This should include ensuring that the service user is aware of the behaviour in issue and advised of the potential consequences of any continued unacceptable behaviour.

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