Northumberland County Council (22 000 583)

Statement Upheld Planning applications 25-Aug-2022

Summary: Ms B complained that the Council failed to properly consider an application for planning permission for a development next to her property. We find the Council was at fault in that there were inaccuracies and omissions in the case officer’s report. However, we do not consider this affected the decision on the planning application. The Council has provided a satisfactory remedy for the injustice caused to Ms B.

Northumberland County Council (21 013 353)

Statement Upheld Enforcement 13-Jan-2023

Summary: Mr X complains about the Council’s handling of a planning enforcement investigation about a gazebo built by his neighbour. We find the Council at fault for failing to consider the correct distance between the structure and Mr X’s boundary. But, we do not find this caused Mr X a significant injustice as the incorrect measurements were unlikely to change the Council’s decision not to take formal enforcement action. The Council has accepted it failed to fully respond to Mr X’s emails and provide timely responses. We find the Council has suitably remedied the uncertainty and frustration this caused Mr X as it has apologised to him and carried out a related service improvement.

Northumberland County Council (22 012 112)

Statement Upheld Other 17-Jan-2023

Summary: We will not investigate this complaint that the Council has delayed consideration of a complaint under the statutory procedure for complaints about children’s services. This is because the Council has upheld the complaint and offered a suitable remedy for the injustice caused by the delay.