Service improvements

North Yorkshire County Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 3 of 3 cases with service improvements

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Downloads the current filtered list of service improvement decisions for North Yorkshire County Council as a CSV file.

  • North Yorkshire County Council (22 004 578)

    Category: Education Date: 24-Nov-2022

    Summary

    The Council failed to ensure Ms X’s daughter, Z, received the education in her April 2021 Education, Health and Care Plan (EHC Plan). It also failed to complete its August 2021 annual review of her EHC Plan, failed to make sufficient efforts to consult alternative education placements and failed to investigate Ms X’s complaints properly. These failings meant Z lost out on education she was entitled to receive for ten term-time months, her EHC Plan was out of date for one year and Ms X and Z lost their right of appeal to the SEND Tribunal. The Council has already paid Ms X £2,080 in recognition of the injustice caused. It has agreed to pay Z a further £920 to reflect the significant period of missed education and £200 to Ms X to reflect the avoidable time and trouble she was put to. It has also agreed to carry out several service improvements.

    Service improvements

    The Council has agreed to carry out renewed training for its Special Educational Needs and Disabilities team on the statutory timescales for completing annual review processes and finalising Education, Health and Care Plans, including when this applies to 'early' annual reviews.The Council has agreed to set out in writing to all of its Special Educational Needs and Disabilities staff why it is important for children, young people and their parents to have up-to-date, finalised, Education, Health and Care Plans in each academic year.The Council has agreed to remind its complaint handling team for special educational needs complaints that if their investigation identifies that the Council has not met its statutory duties around annual reviews and Education, Health and Care Plans, then it should apologise for this and take prompt action to remedy the fault.

  • North Yorkshire County Council (21 007 839)

    Category: Education Date: 22-Nov-2022

    Summary

    The Council was at fault when it produced Mr X’s son’s Education, Health and Care Plan (EHC Plan) seven months late. This caused uncertainty to Mr X and his son as it was unclear what education his son would receive and Mr X lost his right to appeal a key period of provision to the special educational needs and disabilities (SEND) Tribunal. The Council has agreed to pay Mr X £1,600 in recognition of the avoidable injustice caused and carry out several service improvements.

    Service improvements

    The Council has agreed to remind relevant staff of theCouncil’s duty to finalise Education, Health and Care Plans within the statutory time frames following annual reviews.The Council has agreed to remind relevant staff of the importance of disagreements over Education, Health and Care Plans being resolved through the Special Educational Needs and Disabilities (SEND) Tribunal where agreement has not been reached within the statutory timescales. It will also remind relevant staff of the importance of ensuring that parents and young people are aware of their appeal rights to enable them to do so.

  • North Yorkshire County Council (21 007 442)

    Category: Education Date: 04-May-2022

    Summary

    Dr B complains the Council delayed in issuing an Education, Health and Care Plan following a re-assessment of her daughter’s needs. The Council has accepted there was a delay in issuing the Plan. We find the Council was also at fault for failing to promptly request advice from professionals involved in her daughter’s care. This caused Dr B distress and she was put to time and trouble. Dr B’s daughter missed out on certain provision in her Plan. To remedy this, the Council has agreed to apologise to Dr B and her daughter and make them a payment. It has also agreed to make certain service improvements.

    Service improvements

    the Council has also agreed to make the following service improvements: circulate a reminder to relevant staff of the statutory timescales for deciding whether to carry out a re-assessment and issuing final EHC plans following a re-assessment of needs. The Council should also highlight the importance of meeting the timescales to ensure the right to appeal the final plan is not delayed, andshare this decision with relevant staff members.

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