Service improvements

North Yorkshire County Council

Showing service improvements between 1 April 2021 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 11 - 11 of 11 cases with service improvements

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Downloads the current filtered list of service improvement decisions for North Yorkshire County Council as a CSV file.

  • North Yorkshire County Council (20 011 880)

    Category: Adult care services Date: 03-Oct-2021

    Summary

    Ms X complained the Council did not explain or provide sufficient information about her stepmother, Mrs D’s respite care home fees or the extension of her stay. We find fault with the Council as it did not provide clear information about care contributions or follow up significant conversations in writing. Mr B and Mrs D have suffered an injustice and the Council has agreed to apologise and pay £150 for the confusion caused.

    Service improvements

    The Council will also share the final decision with staff dealing with care contributions to encourage them to follow up discussions with clear written information about costs.

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