North Warwickshire Borough Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
50% Complaints upheld by North Warwickshire Borough Council
50% of complaints we investigated were upheld.
This compares to an average of 63% in similar authorities.
1 upheld decision
View upheld decisionsAdjusted for North Warwickshire Borough Council's population, this is
1.5 upheld decisions per 100,000 residents.The average for authorities of this type is
1.2 upheld decisions per 100,000 residents.Statistics are based on a total of 2 investigations for the period between 1 April 2023 to 31 March 2024
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Compliance with Ombudsman recommendations
No recommendations were due for compliance in this period
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Satisfactory remedies provided by the Council
0% Complaints with satisfactory remedy provided by North Warwickshire Borough Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 21% in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 1 upheld decisions for the period between 1 April 2023 to 31 March 2024
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports ?Find out more about reports
In the last nine years, the Ombudsman has published the following reports against North Warwickshire Borough Council
No reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 21 018 563
Category: Planning
Sub Category: Planning applications
- The Council agreed to review the actions of officers to discover why the identified failings occurred and draw up an action plan to ensure they are not repeated on future cases.
- The Council agreed to consider the training needs of officers dealing with the discharge of planning conditions.
- The Council agreed to contact all residents of the complainant's road who might similarly be affected and explain what actions the Council is taking and will take because of the final decision on this complaint.
Case reference: 21 012 550
Category: Planning
Sub Category: Planning applications
- The Council agreed to review the actions of officers to discover why the identified failings occurred and draw up an action plan to ensure they are not repeated on future cases.
- The Council agreed to consider the training needs of officers dealing with the discharge of planning conditions.
- The Council agreed to contact all residents of the complainant's road who might similarly be affected and explain what actions the Council is taking and will take because of the final decision on this complaint.
Last updated: 4 April 2015