The Council will update its webpage and policy titled “The Community Trigger” to refer to it as an “anti-social behaviour case review”.The Council will update its ASB case review policy to clarify that it will consider reports of ASB, whether the case is still open or closed, when deciding if a case meets the threshold for review.Through training or a staff briefing, the Council will ensure relevant staff are aware that when an individual complains about a decision taken by the Council, the complaint investigator should consider whether there were flaws in the decision-making process. If it is found a decision is flawed, it may be appropriate to recommend the decision is retaken or reviewed.