There are 2 results (please note that to maintain confidentiality, we do not publish all our decisions)
-
Mole Valley District Council (25 006 268)
Statement Upheld Planning applications 27-Jan-2026
Summary: Mr X complained that the Council incorrectly issued a Certificate of Lawfulness for his neighbour’s loft conversion. Mr X said this caused him and his partner significant stress and devalued their property. The Council is at fault for issuing the Certificate of Lawfulness. However, this did not cause any injustice to Mr X.
-
Mole Valley District Council (24 015 178)
Statement Upheld Enforcement 27-May-2025
Summary: Mrs X complained about the Council’s failure to take prompt enforcement action against her neighbours’ breach of planning permission. We found the Council to be at fault because it allowed the case to drift and so took too long to act. This caused Mrs X avoidable frustration, time and trouble. To remedy this injustice, the Council has agreed to apologise to Mrs X, made a symbolic payment and improve its customer service.