Service improvements

Milton Keynes Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Milton Keynes Council as a CSV file.

  • Milton Keynes Council (23 009 542)

    Category: Planning Date: 17-Apr-2024

    Summary

    Mr X complained the Council failed to properly consider his request to release restrictive covenants on his property. We find the Council at fault for failing to have a process in place for dealing with these requests. We also find the Council at fault for delays in responding to Mr X, for delays in reaching a final decision, and for failing to provide clear explanations. The Council has agreed to apologise to Mr X, make a payment to recognise the injustice caused, and act to prevent recurrence.

    Service improvements

    The Council has agreed to create a process for considering requests to release restrictive covenants on previously council owned land.

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