Service improvements

Milton Keynes Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Milton Keynes Council as a CSV file.

  • Milton Keynes Council (22 008 122)

    Category: Planning Date: 13-Dec-2022

    Summary

    Ms X complained about the Council’s delayed response to her reports of a breach of planning control at a neighbouring property and poor communication. The Council was at fault for delay in investigating all aspects of the reported breach and poor communication on planning breach closures. The Council will apologise for the delay, pay Ms X £100 for the avoidable time and trouble caused and give additional guidance to officers.

    Service improvements

    The Council will give guidance to all relevant officers about the need to ensure enforcement closure letters provide enough information for complainants to understand which case has been closed (if more than one) and the reasons why the Council has decided enforcement action is not appropriate.

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