Service improvements

Milton Keynes Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Milton Keynes Council (24 018 449)

Category: Transport and highways Date: 27-Jul-2025

Summary

Mr B complained that the Council failed to respond to his enquiries about a dangerous stretch of road near his property. We found the Council failed to respond to his enquiries on several occasions causing frustration and possible delay to the speed reduction. The Council has agreed to apologise to Mr B, pay him £100 and improve its procedures for the future.

Service improvements

The Council has agreed to remind officers of the need to keep notes of ongoing cases to ensure matters can be picked up promptly in the event of unexpected absence and delays avoided.

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