Service improvements

Milton Keynes Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Milton Keynes Council as a CSV file.

  • Milton Keynes Council (24 009 747)

    Category: Housing Date: 24-Jan-2025

    Summary

    Ms T complained about the way the Council dealt with disrepair at her temporary accommodation. She says she and her family had to remain in a property with severe damp and mould as the Council failed to address her complaints. We found the Council at fault. The Council has agreed to make a payment to Ms T in recognition of the injustice caused.

    Service improvements

    Within three months of the decision, the Council will review its process for dealing with complaints of disrepair. It will ensure its process includes checking with the complainant that the landlord has done what they say they have, and will remind all relevant staff to do this.

  • Milton Keynes Council (24 006 946)

    Category: Housing Date: 20-Jan-2025

    Summary

    Miss B says the Council failed to act to prevent her becoming homeless and wrongly referred her case to another local authority when she could not return there due to experiencing abuse. The concerns about the referral to another local authority are outside the Ombudsman’s jurisdiction. The Council dealt with the initial homeless application properly but did not provide Miss B with accommodation as it should have done. An apology, payment to Miss B and training for officers is satisfactory remedy.

    Service improvements

    The Council will carry out a training session for officers making decisions on homeless applications to cover:the point at which a review right applies when a referral is being considered to another local authority;the Council’s requirement to provide accommodation until the conditions for referral are agreed where an applicant is considered to have a priority need;the Council’s discretionary power to provide accommodation while considering a review request.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings