Service improvements

Milton Keynes Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Milton Keynes Council (24 001 809)

Category: Environment and regulation Date: 23-Sep-2024

Summary

Mr B complains the Council’s contractor does not return his bins to the collection point and instead leaves them at his gate, despite being registered to receive assisted refuse collections. There was fault by the Council in the way it repeatedly failed to return Mr B’s bins to the agreed assisted collection point. Because of this, Mr B suffered frustration and uncertainty and could not access his bins. The Council will apologise to Mr B, make a symbolic payment, monitor his collections and issue a staff briefing.

Service improvements

The Council will issue a briefing to relevant staff members including those who work for the contractor to remind them of the importance of returning bins to the agreed collection point for people registered to receive assisted collections. This will help to ensure all people registered to receive assisted collections receive the service they are signed up for.

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