Service improvements

Milton Keynes Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Milton Keynes Council as a CSV file.

  • Milton Keynes Council (21 004 690)

    Category: Children's care services Date: 18-Jul-2022

    Summary

    Mr B, the manager of a fostering agency, complained about the Council’s decision to refuse his request for an uplifted fee for an enhanced foster care placement. We found the Council was at fault in failing to use the correct contract framework and consider all the evidence when reaching a decision on the request. It also delayed in responding to Mr B’s request in writing and in responding to his complaint. In recognition of the injustice caused, the Council has agreed to apologise and make a payment to the agency.

    Service improvements

    The Council also agrees that, within three months, it will provide evidence to the Ombudsman that it has reviewed its procedures for deciding requests for fee uplifts to ensure the process istransparent. It will issue guidance on the process setting out timescales and the need for a response to the request to be provided in writing as recommended by the commissioning manager at stage 2.

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