Service improvements

Milton Keynes Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Milton Keynes Council as a CSV file.

  • Milton Keynes Council (21 001 503)

    Category: Children's care services Date: 31-Jan-2022

    Summary

    Mrs X complains that the Council’s investigation into an incident where she did not take a young person to hospital was biased and unfair. The Council is at fault as it failed to make a clear distinction between a concern or allegation when investigating a matter involving Mrs X and in its communication with her. The Council also failed to clearly explain the process of the investigation, failed to ensure Mrs X had timely independent support and wrongly considered the concern or allegation to also be against Mr X. The Council also delayed in dealing with Mrs X’s complaint and in making an agreed payment to her. The faults by the Council caused distress to Mr and Mrs X which it will remedy by apologising and making a payment of £500 to them.

    Service improvements

    The Council will review its procedures for investigating concerns or allegations against people who work with children to ensure it makes a clear distinction between investigating allegation or discussing concerns and to ensure this is clearly communicated to the person under investigation or subject of the concerns. The procedures should also ensure the process to be followed is clearly communicated to the person under investigation or subject of concerns and they are promptly referred to independent support.

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