Service improvements

Milton Keynes Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Milton Keynes Council as a CSV file.

  • Milton Keynes Council (23 020 425)

    Category: Adult care services Date: 06-Oct-2025

    Summary

    Mrs X complained about the Council’s failure to provide respite care for her disabled child. We found the Council to be at fault because it failed to properly consider the issue. There was also fault with the Council’s complaint handling. To remedy the distress and uncertainty caused by its faults, the Council has agreed to apologise, make a symbolic payment and take action to improve its service.

    Service improvements

    By training or other means, the Council will take action to ensure relevant complaint handling staff are aware of their responsibilities to identify complaints that should be dealt with under the statutory procedure.The Council will take action to ensure that Children in Need assessments are subject to regular review.

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