Milton Keynes Council (23 013 702)

Category: Adult care services Date: 19-Dec-2023

Summary

There was fault by the Council. It failed to properly assess Mr X’s housing needs and failed to make sure that the accommodation it moved him to was suitable. It took too long to assess his care needs and did not progress with any support planning to meet these. The Council failed to respond to his complaint and closed this when it should not have done. The Council’s failings had a serious impact on Mr X’s mental health, and his ability to continue with medical treatment. The Council has agreed to take action to remedy the injustice.

Service improvements

Milton Keynes Council (23 003 251)

Category: Adult care services Date: 02-Nov-2023

Summary

Mrs X complained about the Council’s handling of her father, Mr Y’s, care. Mrs X said the communication from the Council has been poor, there have been lots of errors and the Council did not explain the funding of Mr Y’s care. Mrs X said this has impacted her and Mr Y’s health and impacted his finances. There was fault in the way the Council did not provide timely information about financial assessments to Mrs X, did not complete financial assessments within the specified timeframes and communication with Mrs X was poor. Mrs X was distressed and frustrated by the Council’s actions. Mr Y’s support plan was not reviewed in an appropriate time. The Council should apologise, make a financial payment and remind staff of the need to clearly explain financial assessments to appropriate people.

Service improvements