Service improvements

Milton Keynes Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Milton Keynes Council as a CSV file.

  • Milton Keynes Council (20 012 572)

    Category: Adult care services Date: 25-Oct-2021

    Summary

    Mr X complained the Council failed to accurately charge Mrs Y for her home care and delayed in issuing refunds. The Care Provider, acting on behalf of the Council, was at fault for failing to tell it about a period when Mrs Y did not receive care. This caused Mrs Y unnecessary frustration. The Council also failed to invoice according to its schedule. This did not cause Mrs Y an injustice. The Council will apologise and remind its staff they must issue invoices in accordance with its schedule.

    Service improvements

    The Council will remind its staff they must issue invoices in accordance with its invoicing schedule.

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