Milton Keynes Council (24 016 063)

Statement Upheld School transport 12-Mar-2026

Summary: We will not investigate Ms M’s complaint about school transport because there is nothing we could add to the Council’s response. Further investigation would not lead to a different outcome. There is no worthwhile outcome achievable by our investigation.

Milton Keynes Council (25 005 477)

Statement Upheld Special educational needs 10-Mar-2026

Summary: Mrs X complained the Council failed to secure the special educational provision in her child, Y’s, Education, Health and Care Plan following an appeal to the First-tier Tribunal (Special Educational Needs and Disability). She also complained it failed to provide Y with a suitable education when they could not attend school. We found fault by the Council for not securing a suitable education or support for Y when they could not attend school. The Council has agreed to apologise and make a payment to recognise the injustice caused to Mrs X and Y. It also agreed to make changes to its service to prevent the same faults from happening to others.

Milton Keynes Council (25 023 677)

Statement Upheld Other 02-Mar-2026

Summary: We have upheld Mrs X’s complaint about delay at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Milton Keynes Council (25 006 747)

Statement Upheld Special educational needs 23-Feb-2026

Summary: Mr X complained about the Council’s handling of his child, Y’s education. The Council was at fault for failing to maintain oversight and secure therapy provision as set out in Y’s final Education, Health and Care (EHC) Plan between April and September 2025 after a SEND tribunal order. The Council agreed to apologise and make a payment to acknowledge Y’s loss of provision and for the injustice caused to both Mr X and Y.

Milton Keynes Council (24 022 016)

Statement Upheld Adoption 05-Feb-2026

Summary: There was fault in complaint handling by the Council for which it has apologised and offered an appropriate symbolic payment. The Council has agreed to complete an action plan of steps to address its delay in complaint handling. Other matters Ms X raised have been considered by the court (or could reasonably have been raised by Mrs X in court) and so we ended the investigation of them.

Milton Keynes Council (25 011 975)

Statement Upheld School admissions 04-Feb-2026

Summary: The Council was at fault for failing to properly consider Mrs X’s request for a school admission outside of chronological age group for her two summer born children in line with the relevant law and guidance. This caused Mrs X distress, frustration and uncertainty about her children’s education. The Council has agreed to apologise and review its decision.

Milton Keynes Council (25 006 532)

Statement Upheld Trees 28-Jan-2026

Summary: Mrs X complained the Council failed to consult her directly before planting trees behind the rear of her property. We find the Council was at fault for not consulting Mrs X. However, this fault did not result in a significant injustice.

Milton Keynes Council (24 022 038)

Statement Upheld Special educational needs 03-Dec-2025

Summary: Miss X complained the Council failed to provide her son with sufficient education or ensure her son received the provision in his EHC Plan. The Council’s decision making was delayed and lacked clarity and its communications with Miss X were poor. That caused Miss X uncertainty and distress. An apology, payment to Miss X and training for officers is satisfactory remedy.

Milton Keynes Council (24 021 702)

Statement Upheld Special educational needs 26-Nov-2025

Summary: Mrs X complained about the Council’s delays with an Education, Health and Care needs assessment. She also said the Council did not provide alternative provision for her son when he struggled to attend school. We found fault with the Council’s delay and for not being able to evidence how it made its decisions about alternative provision. This caused frustration, uncertainty, and missed education. The Council has agreed to apologise and pay a symbolic payment to remedy the injustice.

Milton Keynes Council (25 004 358)

Statement Upheld Special educational needs 17-Nov-2025

Summary: We will not investigate Mrs X’s complaint about delays in producing an Education Health and Care Plan. We have upheld the complaint, and the Council has agreed to a proportionate way to resolve the complaint.