Case Ref: 20 004 351 Category: Adult care services Sub Category: Disabled facilities grants

• The Council will: •Ensure information is shared with DFG applicants in writing at the start of the process about the responsibilities of the Council, the county council, the contractor and the applicant.
• •Remind officers of the circumstances in which they should be liaising with the county council during the DFG process, including when interim help is required while grant work is ongoing.
• •Remind officers of the Council’s duties under the Human Rights Act 1998 and to be mindful of them during the DFG process.
• •Remind officers investigating complaints of the Ombudsman’s ‘Guidance on Effective Complaint Handling for Local Authorities’ which gives advice on what to include in decision letters.