Service improvements

Medway Council

Showing service improvements between 1 April 2018 and 31 March 2019

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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  • Medway Council (17 015 628)

    Category: Education Date: 13-Mar-2019

    Summary

    Mrs B complained to us in 2016 about the Council’s decision to refuse her younger daughter, C, home to school transport to the secondary school that she attends (reference: 16 008 920). We found that the Council’s policy did not comply with the Home to school travel and transport guidance, and it should have offered C home to school transport. The Council agreed to provide home to school transport for C to her present school from the date of our decision; reimburse Mrs B for the actual home to school transport costs she incurred for C from September 2016 (up to a maximum of £700); and maintain its current Home to School Transport Policy for the present but review it within three months in light of our guidance. Mrs B complains that the Council has failed to carry out the agreed actions.

    Service improvements

    We recommend that the Council amend its Home to School Transport Policy to take into consideration the availability of places where the applicant applied for the nearest school at the time of the original admission application (regardless of preference rank).

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