Case Ref: 24 007 821 Category: Education Sub Category: Special educational needs

• The Council has agreed to issue written reminders to the relevant staff to ensure they are aware of the Council's section 19 duties.

Case Ref: 24 005 672 Category: Education Sub Category: Special educational needs

• Remind officers in writing of the importance of issuing EHC Plans in line with the statutory timescales.

Case Ref: 24 004 809 Category: Education Sub Category: Special educational needs

• the Council, as part of its review of its alternative education policy, will:take into account the findings of this complaint to ensure officers are fully aware of when its duties to provide alternative education might be triggered.

Case Ref: 24 001 270 Category: Environment and regulation Sub Category: Refuse and recycling

• By training or other means, remind officers to ensure they signpost residents to the assisted collection service if they mention they have a disability.

Case Ref: 23 018 266 Category: Housing Sub Category: Homelessness

• Remind relevant staff of the importance of effective complaint handling.
• Remind relevant staff of the need to be clear when communicating actions with applicants.
• Remind relevant staff when they receive a review request, it is best practice for the officer to forward the request to the relevant team, rather than requesting the applicant resend the request.

Case Ref: 23 013 249 Category: Children's care services Sub Category: Friends and family carers

• The Council agreed that it would brief all relevant staff within its advice and guidance service, and its children social work teams, on the findings of this investigation to stress the importance of prompt assessment to determine if a child is in need and/or requires accommodation under Section 20 of the Children Act. We said the briefing could be in-person or online but that it could not simply be in writing given the Council already had adequate written materials on this subject.

Case Ref: 23 011 175 Category: Housing Sub Category: Homelessness

• The Council has agreed to provide training and/or guidance to relevant staff about autism and reasonableadjustments in line with the Greater Manchester All Age Autism Strategy.
• The Council has agreed to remind relevant staff to record their consideration, particularly in cases ofdomestic abuse, of whether an applicant is homeless because it is notreasonable for them to continue to occupy accommodation, in line with sections175 and 177 of the Housing Act 1996
• The Council has agreed to ensure that information provided to homeless applicants includes sufficientinformation and detail about the options discussed in any assessment andreiterates any advice given verbally.
• The Council has agreed to remind relevant staff of the duty to provide interim accommodation to homelessapplicants who might be homeless, eligible, and in priority need and that to bean offer of accommodation, the accommodation must exist and be available to theapplicant. It will consider making any such offers in writing. The Council has agreed to remind relevant staff that in cases where a homeless applicant has not taken upinterim accommodation or has refused an offer, the Council must still providetemporary accommodation if it accepts the main housing duty.
• Using this case as an example, the Council will discuss with relevant staff the challenges and barriers victims ofdomestic abuse can face in leaving abusive situations and identify the stepsthe Council can take to support victims and create the best opportunitypossible for them to leave.

Case Ref: 23 011 109 Category: Adult care services Sub Category: Assessment and care plan

• Remind all relevant officers of the importance to organise a smooth transition from support in the EHCP to adult social care support and the role of the Council in coordinating different departments and outside agencies.

Case Ref: 23 009 832 Category: Adult care services Sub Category: Residential care

• The Council has agreed to work with Gorton Parks to improve the support it provides for Ms Y, including improving its record keeping to ensure its records and:a) Records reflect the time actions are taken;b) Routine checks are actually carried out;

Case Ref: 23 010 915 Category: Adult care services Sub Category: Charging

• The Council will remind social workers that they should be clear about who the Council addresses care contribution invoices to, and this record should be kept up to date.