Decisions for Manchester City Council between 01 April 2024 and 31 March 2025


There are 5 results (please note that to maintain confidentiality, we do not publish all our decisions)

  • Manchester City Council (24 002 119)

    Statement Upheld Other 02-Jul-2024

    Summary: We will not investigate Ms X’s complaint about the Council applying a Council-wide block to her email address between 2022 and 2023. The Council has accepted fault, apologised and offered a suitable financial remedy. It is unlikely an investigation would lead to a different outcome or achieve anything more.

  • Manchester City Council (23 016 077)

    Statement Upheld Assessment and care plan 22-Jul-2024

    Summary: Mrs X complained the Council failed to find supported accommodation for her son and did not provide respite breaks for her family. The Council had previously found suitable placements for Y for respite breaks in Manchester but we found the Council did not take sufficient action to find a placement for Y during 2022. Although we found fault by the Council we did not find this caused Mrs X’s son to miss out on a placement or Mrs X to miss out on respite. This was because it seems likely Mrs X would not have accepted a placement in Manchester for Y.

  • Manchester City Council (24 000 639)

    Statement Upheld Domiciliary care 18-Aug-2024

    Summary: We will not investigate this complaint about failure by an adult social care provider to contact its client’s next of kin when the client became unwell, and after the client died. The care provider has apologised for the distress caused and has contacted all relevant clients to ensure it has contact details for their next of kin. It is unlikely an Ombudsman investigation would achieve anything further.

  • Manchester City Council (24 008 266)

    Statement Upheld Parking and other penalties 17-Sep-2024

    Summary: We will not investigate this complaint about information on a pay by phone parking app which the complainant says is misleading. This is because the complainant could have used his appeal rights and because the Council has already taken satisfactory action.

  • Manchester City Council (24 008 665)

    Statement Upheld Council tax 16-Oct-2024

    Summary: We will not investigate this complaint about a council tax error because the Council has provided a satisfactory remedy. In addition, the complainant can complain to the Information Commissioner if she thinks there has been a data breach.

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