Service improvements

Maldon District Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Maldon District Council as a CSV file.

  • Maldon District Council (24 012 927)

    Category: Housing Date: 14-May-2025

    Summary

    The Council was at fault for failing to consider whether it was reasonable for Ms X to remain in her privately rented property after the notice to quit expired. The Council should have provided interim accommodation sooner. Instead, Ms X and her children lived for 11 months with extensive damp and mould and faced avoidable court costs. To remedy the injustice to Ms X, the Council has agreed to apologise, make payments and backdate her social housing application. We found the Council has a blanket policy which likely caused injustice to others who have not complained. The Council will act to remedy this injustice and improve its services.

    Service improvements

    The Council has agreed to provide training or guidance to relevant staff on applying Chapter 6 of the Code of Guidance to individual cases and recording a decision in each case, at each stage of the possession process, about whether it remains reasonable for an applicant to continue to occupy their accommodation.The Council has agreed to provide training or guidance to relevant staff to ensure the Council does not threaten applicants with being found intentionally homeless to secure their continued occupation of accommodation it would not be reasonable for them to remain in.The Council has agreed to provide training or guidance to homelessness staff on the Council’s duties under the Housing Act 2004 to act on potential hazards and ensure staff know when and how to refer a case to Environmental Health.

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