Service improvements

London Borough of Waltham Forest

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Waltham Forest as a CSV file.

  • London Borough of Waltham Forest (22 016 899)

    Category: Transport and highways Date: 14-Nov-2023

    Summary

    Miss X complained the Council wrongly issued her with several Penalty Charge Notices after failing to update her parking permit details when she uploaded documents to support this. Miss X also said it did not take her Debt Relief Order into account when pursuing the unpaid Parking Charge Notices. The Council was at fault when it failed to act on receiving the uploaded document and failed to explain what else Miss X needed to do or clarify what else it needed. This caused Miss X distress. It has agreed to our recommendations to remedy the injustice.

    Service improvements

    The Council will share this decision with staff dealing with parking permits and remind them to act promptly when receiving documents.

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