London Borough of Waltham Forest (22 015 989)

Category: Housing Date: 04-Jan-2024

Summary

Mr B says the Council pressurised him and his family to leave their temporary accommodation when there were no grounds to do so, allowed its agent to harass his family, failed to act on a change of circumstances form and delayed considering his complaint. The Council failed to properly consider the case before cancelling Mr B’s temporary accommodation, failed to consider Mr B’s case properly before deciding not to add a family member on to his housing register application and delayed considering the complaint. An apology and payment to Mr B, reconsideration of his request to add a family member onto his application and training for officers is satisfactory remedy.

Service improvements

London Borough of Waltham Forest (22 002 751)

Category: Housing Date: 13-Jun-2023

Summary

Mrs B says the Council delayed completing a homeless assessment, failed to follow through with appointments in her personal housing plan, gave her an incorrect banding on the housing register, failed to ensure her landlord addressed issues of mould in the property and delayed providing her with three-bedroom accommodation. The Council failed to carry out appointments in the personal housing plan and delayed providing Mrs B with temporary accommodation. A payment to Mrs B is satisfactory remedy. There is no evidence of fault in the remainder of the complaint.

Service improvements