Service improvements

London Borough of Waltham Forest

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Waltham Forest as a CSV file.

  • London Borough of Waltham Forest (21 013 962)

    Category: Environment and regulation Date: 08-Jun-2022

    Summary

    Mr B complains the Council leaves his wheeled bin blocking his garden path. Mr B does not have an assisted bin collection and so the Council is not required to return the bin to a specific location. The requirement is to return the bin to within the property boundary, and the garden path meets this requirement. The Council has tried to meet Mr B’s preference, but sometimes fails to do so. I find the Council at fault for not explaining the service requirements to Mr B and not managing his expectations; the Council will apologise.

    Service improvements

    remind relevant staff to be open and honest with citizens about the requirements of its services.

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