Service improvements

London Borough of Waltham Forest

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Waltham Forest as a CSV file.

  • London Borough of Waltham Forest (22 017 199)

    Category: Benefits and tax Date: 25-Jul-2023

    Summary

    Miss X complained the Council did not tell her it had stopped paying Housing Benefit to her landlord. She also complained the Council asked intrusive questions and delayed processing her claim after she provided it with information. Miss X also complained the Council delayed issuing her with a Personal Housing Plan. We found some fault by the Council and the Council has agreed to a service improvement to address the fault identified.

    Service improvements

    Remind staff to ensure they issue Personal Housing Plans in a timely manner once they have completed a homelessness assessment

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