Service improvements

London Borough of Waltham Forest

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Waltham Forest as a CSV file.

  • London Borough of Waltham Forest (24 003 751)

    Category: Children's care services Date: 11-Mar-2025

    Summary

    Ms X complained the Council failed to provide an appropriate remedy for the injustice caused to her and her son, Y, after it upheld a complaint she made through the children’s statutory complaint procedure about how it supported them. The Council failed to properly identify the injustice caused to Ms X and Y and did not provide adequate remedies. The Council will apologise to Ms X and pay her a symbolic amount of £700 to recognise the uncertainty, frustration and distress she was caused and the risk of harm Y was put to by the Council’s faults.

    Service improvements

    The Council will provide the Ombudsman with evidence it has completed a review of its parent/carer assessment process as recommended by a children's statutory complaint procedure investigation. The Council will identify any action it intends to take as a result of that review and a timebound plan of when it intends to complete the actions.

  • London Borough of Waltham Forest (23 016 128)

    Category: Children's care services Date: 10-Sep-2024

    Summary

    Ms X complained the Council failed to or delayed in completing the recommendations made after it considered a complaint she made through the children’s statutory complaint procedure. The Council failed to carry out all the recommendations, which caused Ms X avoidable frustration and uncertainty and put her child at risk of harm. The Council will apologise to Ms X, make a payment for the injustice caused to her and her child and complete a review into its short breaks arrangements.

    Service improvements

    The Council will complete a review of its short breaks arrangements which was recommended by an independent panel investigating a children's statutory complaint. The Council will produce a timebound action plan for any improvements it intends to make as a result of the review.The Council will remind relevant officers that handle complaints that where a complainant has requested a stage three panel in the children’s statutory complaint process, the stage three panel should be held within 30 days and the Council should respond within a further 20 days.

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