Service improvements

London Borough of Waltham Forest

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Waltham Forest as a CSV file.

  • London Borough of Waltham Forest (22 011 699)

    Category: Children's care services Date: 31-May-2023

    Summary

    Miss B says the Council delayed completing child and family/carer/home safety assessments, delayed completing adaptations, failed to properly consider the level of support her son requires, failed to put in place suitable alternative school transport, delayed implementing recommendations following a complaint and delayed responding to a stage three complaint. The Council delayed carrying out various assessments, failed to properly consider a request for 2:1 support for Miss B’s son, failed to consider putting in place alternative transport and delayed implementing recommendations. An apology, payment to Miss B, a meeting with Miss B and reminder to officers is satisfactory remedy.

    Service improvements

    The Council will send a memo to officers sitting on short breaks panels to remind them of the need to record their reasoning when awarding short breaks hours, particularly when it awards an amount of hours that is different to the social worker’s recommendation.

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