Service improvements

London Borough of Waltham Forest

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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  • London Borough of Waltham Forest (18 016 503)

    Category: Children's care services Date: 22-Jun-2021

    Summary

    Ms B complained about how the Council handled various matters in relation to her grandson who was accommodated by the Council. The Council failed to follow the right process when investigating the concerns about one of the placements and did not investigate the concerns about the second placement, made decisions about contact without involving Ms B when she retained parental responsibility for her grandson, gave Ms B misleading information about the options the Council was considering and when a placement planning meeting would take place, failed to properly document its decision-making, produced inaccurate documents and failed to properly consider her complaint. An apology, payment to Ms B and training for officers is satisfactory remedy.

    Service improvements

    The Council will carry out training for social workers on section 20 placements and what that means in terms of involving those with parental responsibility in decision-making, particularly around contact.The Council will carry out training for social workers on the procedure to follow when concerns have been raised about treatment of young people in placements.The Council will remind officers of the need to ensure detailed case recordings are made to explain the Council’s decision-making when identifying a suitable placement, including a record of why alternative placements have not been considered appropriate.

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